Refund and Returns Policy

We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged.

• Returned items must be in the original packaging.

• Returned items must have no visible signs of wear or use.

To initiate a return, please e-mail us the following information:

1. Original order number.

2. Reason for return.

3. Address you’re shipping from.

We will send you a return label that you can affix to your package.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Keen Products Inc. 483 Heartland Drive, Unit A, Sugar Grove, IL, 60554

Shipping Returns

To return your product in the USA, you should mail your product to: 

Keen Products Inc. 483 Heartland Drive, Unit A, Sugar Grove, IL, 60554

To return your product in Canada, you should mail your product to: 

Keen Product Inc. 2189 King Road, King City Ontario, Canada L7B 1G3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.